EB Studios

Delivery & Returns

——————————————————————————————-

UK STANDARD DELIVERY - £4.99 - £5.99

Delivery within England, Wales and Scotland within 2 - 3 working days from date of dispatch.

All of our orders are trackable using the tracking number provided in the order confirmation email.
If you are out when the parcel arrives at your specified address, your parcel may be left with a neighbour. If this is not suitable then the courier will leave a card with details of where to collect your parcel or to organise a re-delivery. 

 

UK NEXT DAY - £6.99 / 7.99

Next Day Delivery within England, Wales and Scotland on all orders placed before 11AM Monday - Friday.

Orders placed on Saturday, Sunday or Public Holidays will be dispatched on the next working day.

Delivery is made by Royal Mail and is a tracked and signed for service. If you are out when the parcel arrives at your specified address, your parcel may be left with a neighbour. If this is not suitable then the courier will leave a card with details of where to collect your parcel or to organise a re-delivery.

 

EUROPE - £7.99 - £8.99

Delivery to countries within the European Union can expect delivery within 6 working days.
If you would like any advice or a time estimate to your specific country, please contact us via email.

 

USA, CANADA, AUSTRALIA & REST OF WORLD - £9.99 - £14.99

For all countries outside of the European Union delivery will be made within 10 working days. Please note that all taxes and duty that may be incurred are the responsibility of the purchaser and not EB STUDIOS.

 

RETURNS 

We hope that you are happy with your purchase from EB STUDIOS however we understand that sometimes you may just change your mind.

We are able to offer a refund for any unwanted items that are returned to us in a new, unworn and saleable condition with the original packaging and all EB STUDIOS garment tags and labels still attached.

All returns must be made within 28 days of you receiving your order. Anytime after this we reserve the right to refuse a refund.

Returns should be placed securely in the re-sealable box they are sent in to ensure the goods arrive with us in their original condition.  We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging. 

Returns are at the cost of the customer. You may use any courier you wish, however you are entirely responsible for the returned goods until they are signed for at our warehouse. We advise that returns are made via recorded delivery and/or that a proof of postage is obtained. In the unlikely event that the item should go missing in the post we reserve the right to refuse a refund for returns that fail to arrive with us and where no proof of postage/tracking is available.

Please complete the despatch note paperwork received within your parcel stating your reason for return. Please peel away the returns address sticker and attach to your parcel ensuring all other previous details are covered.

Please email us with your order number you receive on purchase and the reason you are returning the item.

Please affix the appropriate postage.

We aim to process all refunds within 14 days of receiving your parcel at our warehouse. Refunds will usually clear into your account within 5 working days, however this can vary between banks and can take longer if you are an international customer. 

Unfortunately, we are not able to offer exchanges at this time. However, you can return your item for a full refund, and then place a new order for your preferred replacement item.